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STANDARD TERMS AND CONDITIONS OF SALE

You should update this document to reflect your T&C.

Below text serves as a suggestion and doesn’t engage Odoo S.A. responsibility.

  1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  2. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Elharir International Trading Ltd,.Co reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Elharir International Trading Ltd,.Co will be authorized to suspend any provision of services without prior warning in the event of late payment.
  3. If a payment is still outstanding more than sixty (60) days after the due payment date, Elharir International Trading Ltd,.Co reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Elharir International Trading Ltd,.Co become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Elharir International Trading Ltd,.Co in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  5. Elharir International Trading Ltd,.Co undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Elharir International Trading Ltd,.Co cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  6. In order for it to be admissible, Elharir International Trading Ltd,.Co must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  7. All our contractual relations will be governed exclusively by United States law.
Shipping assistantQuick answers about shipping

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How do I book a shipment?

Open Book a Shipment, select the transport and destination, enter package details, photos and dimensions, then complete the booking.

Which shipping methods are available?

The booking form offers air, ocean and land freight. The suitable service depends on destination, cargo and availability.

How is shipment volume (CBM) calculated?

Enter dimensions in centimetres. CBM = length × width × height × quantity ÷ 1,000,000. The team verifies measurements at receipt.

How can I get a price and transit time?

Price and timing depend on destination, transport, volume, weight, cargo and requested services. Complete the booking details so the team can review them and provide a suitable quotation.

Does urgent shipping cost extra?

Additional fees may apply for urgent shipping, depending on the shipment and available service.

Do I need SABER or a conformity certificate?

Requirements depend on the product, customs classification and destination. Enter the category and product type so applicable certificates can be reviewed. If you have no certificate, select that option.

Where are my saved drafts?

Choose View drafts on the booking page. Drafts are saved in the browser and device used to save them. New drafts include photos.

How do I track my shipment?

Open Tracking on the homepage and enter your shipment tracking number.